Shipping policy
Shipping Information
ISEN & Co ships orders from Sweden.
We currently ship across the EU, with international shipping available to selected destinations.
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Please note that during high-volume periods, launches, or campaigns, processing times may be slightly extended.
Delivery Times
Estimated delivery times vary depending on destination:
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Sweden & EU: typically 3–7 business days
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International: delivery times vary by location and carrier
Delivery estimates are provided as a guide only and are not guaranteed.
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
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Delivery location
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Package weight
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Selected shipping option
Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.
Tracking
Where available, tracking information will be provided once your order has been shipped.
Please allow up to 24 hours for tracking updates to appear after dispatch.
Delays & Issues
ISEN & Co is not responsible for delays caused by:
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Customs processing
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Carrier delays
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Incorrect or incomplete delivery information provided at checkout
If your order appears delayed or lost, please contact us, and we’ll be happy to assist.
Incorrect Address
Please ensure all shipping details are correct before completing your order.
ISEN & Co cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Questions
If you have any questions regarding shipping, please contact us via our contact us page.